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MyUofMHealth.org Frequently Asked Questions

Enrollment Questions
What is MyUofMHealth.org?
Is there a fee to use MyUofMHealth.org?
How do I sign up?
Can emancipated minors have access to their MyUofMHealth.org account?
Can a minor 11-17 have access to their MyUofMHealth.org account?
What do I need to use MyUofMHealth.org?
Who do I contact if I have further questions?
How can I view my child’s medical record?
Proxy Information
How do I get access to my child’s information?
Why can’t I view all of my child’s health information?
I once had access to my child’s MyUofMHealth.org information and now I do not. What happened?
Can a legal guardian, patient advocate, adoptive parent or non-custodial parent have access to a patient’s MyUofMHealth.org account?
Your Medical Record
When can I see my test results in MyUofMHealth.org?
If some of my health information on MyUofMHealth.org is not correct, what should I do?
What should I do if I don’t understand my health information?
If I send a message to my doctor, when can I expect a reply?
Why can’t I see my test results in MyUofMHealth.org?
How do I complete online questionnaires?
I completed an online questionnaire. Why did the information not update in my portal yet?
MyUofMHealth.org For My Family
Can I view a family member's health record in MyUofMHealth.org?
Can I ask questions regarding a family member from my MyUofMHealth.org account?
Can my partner and I share one MyUofMHealth.org account?
My Appointments
Can I schedule an appointment?
Can I schedule an appointment for someone other than myself?
Can I cancel a clinic appointment in MyUofMHealth.org?
After I Have Enrolled
I forgot my password. What should I do?
Too many failed login attempts. Your account has been disabled. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
How do I choose a MyUofMHealth.org username and password?
How does the password reset question and answer work?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Where can I update my email address?
Technical Questions
How is MyUofMHealth.org secure?
What is your privacy policy?
I was logged out of MyUofMHealth.org, what happened?
My activation code does not work, what should I do?
Is my activation code my username?
Why am I not receiving e-mails alerting me when there is new information in MyUofMHealth.org?
Can I view my portal on my Android or iPhone?

What is MyUofMHealth.org?

MyUofMHealth.org offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyUofMHealth.org, you can use the Internet to:

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Is there a fee to use MyUofMHealth.org?

MyUofMHealth.org is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyUofMHealth.org activation code. There are two ways to get an activation code. Patients can get an activation code after their clinic visit or they can request an activation code by completing the online request form. This code will enable you to login and create your own username and password.

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Can emancipated minors have access to their MyUofMHealth.org account?

Yes, emancipated minors may have access to their own MyUofMHealth.org account. In order to have access granted, the patient will need to provide a copy of the court order emancipating the minor. Please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00-5:00 for additional assistance.

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Can a minor 11-17 have access to their MyUofMHealth.org account?

Yes, in some circumstances, minors age 11-17 may have access to their own MyUofMHealth.org account. It is recommended that minors discuss this with their provider at their next visit. In order to have access granted, the minor may complete an online patient request form by clicking here. These requests will be forwarded to the patient’s doctor for review and approval. The minor may also request access from their doctor at their next clinic appointment.

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What do I need to use MyUofMHealth.org?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Mozilla Firefox). MyUofMHealth.org works best on Internet Explorer 7 or higher and Mozilla Firefox 3.0 and higher, Safari 5.0.2 or higher, and Google Chrome 7.0 or higher. You can download these browsers for free. You can also access MyUofMHealth.org from your Android cell phone or iPhone.

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Who do I contact if I have further questions?

You may e-mail us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department at 734-615-0872 Monday-Friday 8:00 am -5:00 pm.

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How can I view my child’s medical record?

To receive access to your child’s information, complete an online submission form by clicking here to establish your proxy access. You may also request access at your child’s next clinic appointment. You will be asked to complete a form and given an activation code.

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How do I get access to my child’s information?

To receive access to your child’s information, you can request access at your child’s next clinic appointment. You will be asked to complete a form. You will then get an activation code. You can also complete an online submission form by clicking here.

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Why can’t I view all of my child’s health information?

To protect the privacy and confidentiality of health information according to state and federal laws as well as UMHHC policy, parents and guardians have full access to their child’s portal account until the child’s 11th birthday. After the 11th birthday, the parent or guardian will only be able to see immunizations, allergies, demographic information, and utilize the secure and confidential messaging features. Please note that full proxy access to your child’s MyUofMHealth.org account is reserved for parents with children with serious health issues that result in permanent diminished mental capacity. This can only be assigned by a provider familiar with the child’s care. Your access to your child’s portal will be deactivated on his/her 18th birthday. If you still would like to have access to your child’s MyUofMHealth.org account after their 18th birthday, your (adult) child will need to complete the online form granting you access or they can complete a form at their next clinic appointment.

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I once had access to my child’s MyUofMHealth.org information and now I do not. What happened?

Once your child turns 18, your access to their MyUofMHealth.org account is deactivated. Your (adult) child can now sign up for his/her own account and complete the necessary form to grant you proxy access. Your child can request their own account online or by requesting an activation code at their next clinic appointment. They can then request for you to have proxy access. They can complete the online proxy request form by clicking here or they can complete a paper form when they come in for their next clinic appointment.

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Can a legal guardian, patient advocate, adoptive parent or non-custodial parent have access to a patient’s MyUofMHealth.org account?

Yes, proxy access is given to court appointed legal guardians. In order to have access granted, you will need to provide a copy of the court order that grants the legal guardian access to the patient’s medical record. You may complete an online adult proxy request by clicking here or complete a form at the patient’s next clinic appointment. Please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00 am-5:00 pm for additional assistance.

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Can a non-custodial parent have access to a patient’s MyUofMHealth.org account?

Yes, proxy access is given to non-custodial parents. In order to have access granted, the non-custodial parent will need to request proxy access. You may complete an online child proxy request by clicking here or complete a form at your child’s next clinic appointment. Please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00-5:00 for additional assistance.

When can I see my test results in MyUofMHealth.org?

Your test results are released to your MyUofMHealth.org account after your physician has reviewed them. Most Outpatient results are released in the range of 3-4 days, but some are delayed as long as 90 days.

Test results from an admission are viewable during an admission after about 24 hours. Most results will be available to view in the portal upon discharge.

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If some of my health information on MyUofMHealth.org is not correct, what should I do?

You may e-mail us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department (HIM) at 734-615-0872 Monday-Friday 8:00 am -5:00 pm. The HIM department will work with you and your physician to ensure your medical record is accurate.

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What should I do if I don’t understand my health information?

You can discuss any questions with your provider at your next office visit. You can also review various health topics in your portal for more information.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 3 business days. Please note that MyUofMHealth.org should not be used for urgent situations. Please go to your nearest medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Why can’t I see my test results in MyUofMHealth.org?

If your test results were ordered by a non-UM physician, they will not appear in MyUofMHealth.org – even if the test was performed at U-M. If your tests were done in the Emergency Room or as part of a hospital admission, from the test results screen click on the “include hospital results” button.

If your outpatient test occurred prior to 08/15/2012 or your inpatient/ED admission occurred prior to 01/07/2014, please contact HIM Release of Information at 734-936-5490 to request copies of your records.

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How do I complete online questionnaires?

If you have an upcoming appointment, you can save time at the doctor’s office by filling out patient care forms through your portal account. Access questionnaires on the Appointments tab under Upcoming Appointments. Simply click on the questionnaire to fill it out. Once you submit it, it will be sent to your health care provider’s office.

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I completed an online questionnaire. Why did the information not update in my portal yet?

The data that you enter through the portal online questionnaires will not be updated until you attend your scheduled appointment. At that time, your health care provider will review the changes with you and make the updates.

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Can I view a family member's health record in MyUofMHealth.org?

Yes you can. This is called Proxy access and allows a parent, guardian, or other designated individual (such as a spouse, family member, or friend) to log into their personal MyUofMHealth.org account, and then connect to information regarding their family member. You can complete a Proxy Consent Form at the clinic or complete the online request form to request access to a child under age 18 or an Adult with diminished mental capacity or another Adult. Additional information may be required in certain circumstances to demonstrate legal authority to access another’s portal. You will be contacted if additional documentation is required.

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Can I ask questions regarding a family member from my MyUofMHealth.org account?

You may ask questions regarding your family member when you are viewing their portal. Questions you ask about your family member will become part of their medical record. It is important that you ask questions about your family member when you are viewing their portal as their proxy. This will ensure that your question gets routed to the correct provider.

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Can my partner and I share one MyUofMHealth.org account?

No, due to the sensitive nature of medical information, each adult must establish their own MyUofMHealth.org account and then each submit a request for proxy access.

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Can I schedule an appointment

You cannot directly schedule an appointment, but you can make an appointment request at any clinic that you have previously been seen in the last three years. You can also confirm that you will be attending a previously scheduled appointment.

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Can I schedule an appointment for someone other than myself?

You cannot directly schedule an appointment for someone else, but you can make an appointment request at any clinic that the patient has previously been seen in the last three years. To request an appointment, follow the same steps as if you were scheduling an appointment for yourself.

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Can I cancel a clinic appointment in MyUofMHealth.org?

Appointments can be directly canceled in MyUofMHealth.org. To cancel an appointment, click on “Appointments” and choose “Cancel Appts.” If the appointment is to take place in less than 24 hours, you will not be able to cancel the appointment via MyUofMHealth.org and must call the clinic directly.

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I forgot my password. What should I do?

Click on the “Forgot Password” link on the sign-in page to reset your password. You will be prompted to answer your security question that you set up when you signed up for your account. If you need further assistance, you may contact the Health Information Management department at HIM-PatientPortal@med.umich.edu, or you can call 734-615-0872 Monday-Friday 8:00 am -5:00 pm to request a new, secure password.

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Too many failed login attempts. Your account has been disabled. What should I do?

Please contact the Patient Portal Helpdesk at (734) 615-0872, Monday-Friday 8:00 am – 5:00 pm.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

On the log-in page under “Need An Activation Code?” click “Request One Now.” Complete the online form and submit. You may also contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or you can call 734-615-0872 Monday-Friday 8:00 am -5:00 pm. After we verify your information, a new code will be e-mailed to you.

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How do I choose a MyUofMHealth.org username and password?

Choose a MyUofMHealth.org username and password that is easy for you to remember, but hard for others to guess. Your MyUofMHealth.org username must be between five and nine characters, but cannot include symbols. Once selected, your MyUofMHealth username cannot be changed.

Your MyUofMHealth.org password must be a minimum of seven characters and must contain at least one number and one letter. Your password cannot include symbols.

Please keep in mind that only you will know your MyUofMHealth.org password. The University of Michigan Hospital and Health Centers and the University Health Service will not have access to this information. If you have lost or forgotten your username or password, please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00 am -5:00 pm for additional assistance.

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How does the password reset question and answer work?

When you signed up for MyUofMHealth.org, you were asked to enter a password reset question. This will allow you to reset your password if you forget it or want to change it for security reasons. Common password reset questions are: “What is your mother’s maiden name?” or “What is your favorite color?” Enter the answer to your password reset question. For example, if your password reset question was “What is your favorite color?” your password reset answer is the name of your favorite color. Please keep in mind that your password reset answer cannot be the same as your MyUofMHealth.org password.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

When logged into your MyUofMHealth.org account, from the left menu, goes to the My Account section, and click on Change Demographics. Your records will be updated within 3-5 business days.

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Where can I update my email address?

When logged into MyUofMHealth.org, using the menu on the left, click on My Account > Notifications. Scroll down to the contact information and add your new email address. Remember to click the save changes button.

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How is MyUofMHealth.org secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyUofMHealth.org uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyUofMHealth.org. Unlike conventional e-mail, all MyUofMHealth.org messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyUofMHealth.org is owned and operated by the University of Michigan Hospital and Health Centers and the University Health Service and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by the University of Michigan Hospital and Health Centers and the University Health Service.

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I was logged out of MyUofMHealth.org, what happened?

We aim to protect your privacy and security of your information. While logged into MyUofMHealth.org, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyUofMHealth.org. We recommend that you log out of your MyUofMHealth.org session if you need to leave your computer for even a short period of time.

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days if you don’t activate your account. Also, once you do activate your account, the activation code will no longer work. An activation code cannot be reused. If you need a new activation code, email us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department at 734-615-0872.

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Is my activation code my username?

No, your activation code is not your MyUofMHealth.org username or password. You will use this code only once to log into MyUofMHealth.org for the first time. (The code will expire after you have used it or after 30 days). When you log into MyUofMHealth.org the first time, you will then be asked to create your own unique MyUofMHealth.org username and password.

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Why am I not receiving e-mails alerting me when there is new information in MyUofMHealth.org?

MyUofMHealth.org will automatically send you an e-mail when you have new information in your MyUofMHealth.org account. If you are not receiving e-mails please review your e-mail notification settings in the Preferences section of the portal. You may also want to verify that we have your current e-mail address on file. To verify your e-mail address click on the “Change e-Mail Address” link to review.

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Can I view my portal on my Android or iPhone?

Yes, you can view your portal account by downloading the free MyChart app from Epic Systems Corporation for your Android or iPhone.

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