MyUofMHealth.org offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyUofMHealth.org, you can use the Internet to:
MyUofMHealth.org is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a MyUofMHealth.org activation code. There are two ways to get an activation code. Patients can get an activation code after their clinic visit or they can request an activation code by completing the online request form. This code will enable you to login and create your own username and password.Return to Top
To receive access to your child’s information, complete an online submission form by clicking here to establish your proxy access. You may also request access at your child’s next clinic appointment. You will be asked to complete a form and given an activation code.A parent’s access to the child’s records depends on the child’s age. Please check How does a Parent / Legal Guardian get access to a child’s information section.Return to Top
Yes, emancipated adolescents may have access to their own MyUofMHealth.org account. In order to have access granted, the patient will need to provide a copy of the court order emancipating the minor. Please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00-5:00 for additional assistance.Return to Top
Yes, adolescents age 11-17 may have full access (the same as adults) to their own MyUofMHealth.org account. In order to request access the adolescent needs to fill out and submit this online form . These requests will be forwarded to the patient’s doctor for review and approval. The adolescent may also request access from their doctor at their next clinic appointment. Any questions can be directed to the Health Information Management Department via email or phone during regular business hours at 734-615-0872.
Please note that the account is only for use by the adolescent him/herself and not by any other individual. Parents and/or legal guardians who want proxy access to an adolescent portal account should visit Requesting Access to a Minor Patient or Adult with Diminished Mental Capacity form.Return to Top
If you are the parent or legal guardian of an adolescent with permanently diminished mental capacity, you may gain full proxy access to the adolescent’s chart with the submission of proper documentation. Please contact our Health Information Management Department at 734-615-0872 in order to determine what documentation is needed to gain access. The documentation required may depend on the circumstances .Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Mozilla Firefox). MyUofMHealth.org works best on Internet Explorer 7 or higher and Mozilla Firefox 3.0 and higher, Safari 5.0.2 or higher, and Google Chrome 7.0 or higher. You can download these browsers for free. You can also access MyUofMHealth.org from your Android cell phone or iPhone.Return to Top
You may e-mail us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department at 734-615-0872 Monday-Friday 8:00 am -5:00 pm.Return to Top
A request to access a child’s information, can be submitted with the online form or at the next clinic appointment. Any child's parent or legal guardian can request access to the record. Once a child turns 18, access is automatically disabled. Due to UMHCC Policy, there are limitations based on a patient's age restricting what you can be viewed in the your the child's MyUofMHealth account:
To protect the privacy and confidentiality of health information according to state and federal laws as well as UMHHC policy, parents and legal guardians have full access to their child’s portal account until the child’s 11th birthday. After the 11th birthday, the parent or guardian will only be able to see immunizations, allergies, demographic information, and utilize the secure and confidential messaging features. Access to the child’s portal will be deactivated on his/her 18th birthday. If you still would like to have access to your child’s MyUofMHealth.org account after their 18th birthday, your (adult) child will need to complete the online form granting you access or they can complete a form at their next clinic appointment.
Please note that full proxy access to an 11-17 year-old child’s MyUofMHealth.org account is reserved for parents with children with permanent diminished mental capacity. This can only be assigned by a provider familiar with the child’s care. Parents/Legal guardians can contact the Health Information Management, Patient Portal Helpdesk at 734-615-0872 for additional information on how to request increased access for the child. When a child with permanently diminished mental capacity turns 18, the parent should request proxy access as legal guardian, as described in the section "Can a legal guardian, patient advocate, adoptive parent or non-custodial parent have access to a patient’s MyUofMHealth.org account?".Return to Top
Once your child turns 18, your access to their MyUofMHealth.org account is deactivated. Your (adult) child can now sign up for his/her own account and complete the necessary form to grant you proxy access. Your child can request their own account online or by requesting an activation code at their next clinic appointment. They can then request for you to have proxy access. They can complete the online proxy request form by clicking here or they can complete a paper form when they come in for their next clinic appointment.Return to Top
Yes, proxy access is given to court appointed legal guardians. In order to have access granted, you will need to provide a copy of the court order that grants the legal guardian access to the patient’s medical record. You may complete an online adult proxy request by clicking here or complete a form at the patient’s next clinic appointment. Please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00 am-5:00 pm for additional assistance.Return to Top
If you are an adult patient (18 years or older) and wish to allow another adult access (grant proxy) to your MyUofMHealth.org account, use this form. The patient and the proxy must both have valid email addresses. The patient may allow either Full or Limited access to the MyUofMHealth.org account. Full access may include information relating to the diagnosis and/or treatment of mental illness, alcohol/drug abuse, sexually transmitted infections (including HIV or AIDS test results), developmental disabilities and genetic testing results. The patient has the right to revoke access to the proxy at any time. It is the patient’s responsibility to revoke proxy access. Please contact HIM at 734-615-0872 if you have any additional questions.Return to Top
Your test results are released to your MyUofMHealth.org account after your physician has reviewed them. Most Outpatient results are released in the range of 3-4 days, but some are delayed as long as 90 days.
Test results from an admission are viewable during an admission after about 24 hours. Most results will be available to view in the portal upon discharge.Return to Top
You may e-mail us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department (HIM) at 734-615-0872 Monday-Friday 8:00 am -5:00 pm. The HIM department will work with you and your physician to ensure your medical record is accurate.Return to Top
You can discuss any questions with your provider at your next office visit. You can also review various health topics in your portal for more information.Return to Top
You will generally receive an answer within 3 business days. Please note that MyUofMHealth.org should not be used for urgent situations. Please go to your nearest medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
If your test results were ordered by a non-UM physician, they will not appear in MyUofMHealth.org – even if the test was performed at U-M. If your tests were done in the Emergency Room or as part of a hospital admission, from the test results screen click on the “include hospital results” button.
If your outpatient test occurred prior to 08/15/2012 or your inpatient/ED admission occurred prior to 01/07/2014, please contact HIM Release of Information at 734-936-5490 to request copies of your records.Return to Top
If you have an upcoming appointment, you can save time at the doctor’s office by filling out patient care forms through your portal account. Access questionnaires on the Appointments tab under Upcoming Appointments. Simply click on the questionnaire to fill it out. Once you submit it, it will be sent to your health care provider’s office.Return to Top
The data that you enter through the portal online questionnaires will not be updated until you attend your scheduled appointment. At that time, your health care provider will review the changes with you and make the updates.Return to Top
Yes you can. This is called Proxy access and allows a parent, guardian, or other designated individual (such as a spouse, family member, or friend) to log into their personal MyUofMHealth.org account, and then connect to information regarding their family member. You can complete a Proxy Consent Form at the clinic or complete the online request form to request access to a child under age 18 or an Adult with diminished mental capacity or another Adult. Additional information may be required in certain circumstances to demonstrate legal authority to access another’s portal. You will be contacted if additional documentation is required.Return to Top
You may ask questions regarding your family member when you are viewing their portal. Questions you ask about your family member will become part of their medical record. It is important that you ask questions about your family member when you are viewing their portal as their proxy. This will ensure that your question gets routed to the correct provider.Return to Top
No, due to the sensitive nature of medical information, each adult must establish their own MyUofMHealth.org account and then each submit a request for proxy access.Return to Top
You cannot directly schedule an appointment, but you can make an appointment request at any clinic that you have previously been seen in the last three years. You can also confirm that you will be attending a previously scheduled appointment.Return to Top
You cannot directly schedule an appointment for someone else, but you can make an appointment request at any clinic that the patient has previously been seen in the last three years. To request an appointment, follow the same steps as if you were scheduling an appointment for yourself.Return to Top
Appointments can be directly canceled in MyUofMHealth.org. To cancel an appointment, click on “Appointments” and choose “Cancel Appts.” If the appointment is to take place in less than 24 hours, you will not be able to cancel the appointment via MyUofMHealth.org and must call the clinic directly.Return to Top
Click on the “Forgot Password” link on the sign-in page to reset your password. You will be prompted to answer your security question that you set up when you signed up for your account. If you need further assistance, you may contact the Health Information Management department at HIM-PatientPortal@med.umich.edu, or you can call 734-615-0872 Monday-Friday 8:00 am -5:00 pm to request a new, secure password.Return to Top
Please contact the Patient Portal Helpdesk at (734) 615-0872, Monday-Friday 8:00 am – 5:00 pm.Return to Top
On the log-in page under “Need An Activation Code?” click “Request One Now.” Complete the online form and submit. You may also contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or you can call 734-615-0872 Monday-Friday 8:00 am -5:00 pm. After we verify your information, a new code will be e-mailed to you.Return to Top
Choose a MyUofMHealth.org username and password that is easy for you to remember, but hard for others to guess. Your MyUofMHealth.org username must be between five and nine characters, but cannot include symbols. Once selected, your MyUofMHealth username cannot be changed.
Your MyUofMHealth.org password must be a minimum of eight characters and must contain at least one number and one letter. Your password cannot include symbols.
Please keep in mind that only you will know your MyUofMHealth.org password. The University of Michigan Hospital and Health Centers and the University Health Service will not have access to this information. If you have lost or forgotten your username or password, please contact the Health Information Management department at HIM-PatientPortal@med.umich.edu or 734-615-0872 Monday-Friday 8:00 am -5:00 pm for additional assistance.Return to Top
When you signed up for MyUofMHealth.org, you were asked to enter a password reset question. This will allow you to reset your password if you forget it or want to change it for security reasons. Common password reset questions are: “What is your mother’s maiden name?” or “What is your favorite color?” Enter the answer to your password reset question. For example, if your password reset question was “What is your favorite color?” your password reset answer is the name of your favorite color. Please keep in mind that your password reset answer cannot be the same as your MyUofMHealth.org password.Return to Top
When logged into your MyUofMHealth.org account, from the left menu, goes to the My Account section, and click on Change Demographics. Your records will be updated within 3-5 business days.Return to Top
When logged into MyUofMHealth.org, using the menu on the left, click on My Account > Notifications. Scroll down to the contact information and add your new email address. Remember to click the save changes button.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyUofMHealth.org uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyUofMHealth.org. Unlike conventional e-mail, all MyUofMHealth.org messaging is done while you are securely logged on to our website.Return to Top
MyUofMHealth.org is owned and operated by the University of Michigan Hospital and Health Centers and the University Health Service and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by the University of Michigan Hospital and Health Centers and the University Health Service.Return to Top
We aim to protect your privacy and security of your information. While logged into MyUofMHealth.org, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of MyUofMHealth.org. We recommend that you log out of your MyUofMHealth.org session if you need to leave your computer for even a short period of time.
For your security, your activation code expires after 30 days if you don’t activate your account. Also, once you do activate your account, the activation code will no longer work. An activation code cannot be reused. If you need a new activation code, email us at HIM-PatientPortal@med.umich.edu, or you can call our Health Information Management Department at 734-615-0872.Return to Top
No, your activation code is not your MyUofMHealth.org username or password. You will use this code only once to log into MyUofMHealth.org for the first time. (The code will expire after you have used it or after 30 days). When you log into MyUofMHealth.org the first time, you will then be asked to create your own unique MyUofMHealth.org username and password.Return to Top
MyUofMHealth.org will automatically send you an e-mail when you have new information in your MyUofMHealth.org account. If you are not receiving e-mails please review your e-mail notification settings in the Preferences section of the portal. You may also want to verify that we have your current e-mail address on file. To verify your e-mail address click on the “Change e-Mail Address” link to review.Return to Top
Yes, you can view your portal account by downloading the free MyChart app from Epic Systems Corporation for your Android or iPhone.Return to Top